bk99 bat's Privacy Policy

1 Types of Information Collected

bk99 bat collects two types of information from users — information provided directly by you, and information collected automatically.

1.1 Personal Information Provided Directly

When you register an account, make a deposit, or contact the support team, we may collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or other identity verification document details
• Payment method details (such as bKash or Nagad number)
• Your preferred language and preferred method of communication

1.2 Technical Information Collected Automatically

When you use our website or app, certain information is recorded automatically:

• IP address and device type
• Browser information and operating system
• Login times and access activity logs
• Gameplay history, betting records, and transaction details
• Cookies and session data (see Section 6 for details)

2 How Information Is Collected

bk99 bat collects your information in the following situations:

• During account registration: From the form you fill in when creating a new account.
• During identity verification: National ID card or passport details as part of the KYC (Know Your Customer) process.
• During transactions: Payment method details during deposit and withdrawal processes.
• During customer support: Information you share when contacting us via live chat or email.
• During platform use: Through automatic technical logging.
• During promotional activities: Additional information may be required when you take part in bonuses or competitions.

3 Purpose of Using Information

Collected information is used only for specific and lawful purposes. bk99 bat processes your information for the following reasons:

3.1 Providing and Managing Services

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Applying bonuses and promotional offers
• Calculating VIP program benefits

3.2 Security and Fraud Prevention

• Detecting unauthorized access to accounts
• Complying with Anti-Money Laundering (AML) policies
• Identifying multiple accounts or fraudulent activity

3.3 Improving Customer Service

• Responding properly to your complaints or questions
• Resolving platform errors and issues
• Statistical analysis to develop new features and improve services

3.4 Communication

• Sending important notifications related to your account
• Sending promotional information if you have given your consent
• Notifying you of security alerts and updates

4 Data Storage and Security

bk99 bat has put in place industry-standard technical and administrative measures to protect your information.

4.1 Technical Security Measures

• SSL Encryption: 256-bit SSL encryption is active across all pages of the website, keeping data transmission secure.
• Database Encryption: Stored personal information is kept in encrypted form.
• Access Controls: Only designated staff may access user information for specific purposes.
• Firewall and Monitoring: Servers are monitored for security 24 hours a day.

4.2 Data Retention Period

Information is retained for as long as your account is active and, after that, for as long as required under applicable laws and regulations. Financial transaction records are generally kept for an extended period, as they may be needed for auditing and dispute resolution.

4.3 Response to a Data Breach

If a gap in data security arises that could affect your rights, we will notify you and the relevant authorities as quickly as possible.

5 Sharing Information with Third Parties

bk99 bat does not sell your personal information. However, in certain specific situations, information may be shared with trusted third parties:

5.1 Payment Processors

To confirm deposits and withdrawals, necessary transaction information is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfer services. These third parties are bound by their own privacy policies.

5.2 Technology and Service Partners

Limited information may be provided to essential service providers such as game software providers, cloud hosting, and security testing. These providers operate under strict confidentiality agreements.

5.3 Legal Obligations

Information may need to be disclosed under a court order, a lawful request from an investigating authority, or a direct requirement of applicable law. In such cases, bk99 bat provides only the minimum information necessary.

5.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may pass to the new operator. In such cases, this privacy policy will continue to apply.

6 Cookies and Tracking

bk99 bat uses cookies and similar tracking technologies on the website. Cookies are small text files stored in your browser that help identify you on future visits.

6.1 Types and Purpose of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Remember your language preference, selected game category, and account settings.
• Analytics Cookies: Collect anonymous statistics to understand how often pages are visited and where users spend more time.

6.2 Managing Cookies

You can disable non-essential cookies by changing your browser settings. However, this may limit some functionality of the platform.

7 Your Rights

Regarding your information on the bk99 bat platform, you have the following rights:

• Right to Access: If you want to know what information we hold about you, please contact us.
• Right to Correction: If any information in your profile is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your account and associated information be deleted, though some information may be required to be retained due to legal obligations.
• Right to Object: You can object to the use of your information for specific purposes.
• Right to Data Portability: You can request a copy of the information collected about you in a machine-readable format.
• Right to Withdraw Consent: If you have previously given consent to marketing communications, you can withdraw that consent at any time.

To exercise these rights, please contact us via the support email. We will aim to respond as quickly as possible, and within a maximum of 30 working days.

8 Protection of Minors

All services on bk99 bat are intended only for persons aged 21 or over. We do not knowingly collect any personal information from minors. Age is verified during account registration, and additional identity documents may be requested in cases of doubt.

If it becomes known that a minor has provided information, that information will be deleted immediately and the account will be closed. To learn more about responsible gaming, read our Responsible Gaming Guidelines, which cover in detail how to keep yourself and your family safe.

9 Transaction and Payment Information

bk99 bat accepts deposits via bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks). Withdrawals can likewise be made through these same methods.

Information provided during payment processing — such as a mobile banking number or bank account details — is used only to confirm the transaction. We do not store your full bank account number or card number; only the transaction reference and necessary contact information is retained.

All payment gateways maintain their own security standards, and bk99 bat's payment service providers comply with established financial security regulations.

10 Changes to This Policy

bk99 bat may amend or update this privacy policy from time to time. When significant changes are made, we will:

• Post a notice on the website
• Attempt to notify you at your registered email address
• Update the "Last Updated" date at the top of the page

If you continue to use the platform after an update, it will be considered that you have agreed to the new policy. We therefore recommend visiting this page regularly. For answers to more general questions about our services, see the Frequently Asked Questions (FAQ) section.

11 Contact

If you have any questions, comments, or complaints about this privacy policy, please contact us through the following:

• Live Chat: Directly via the live chat button on the website, available 24/7 (in Bengali and English)
• Email: [email protected]

Our customer support team is available seven days a week, 24 hours a day, in both Bengali and English. For data protection requests, we will aim to respond as quickly as possible.